• The grace period for all appointments is 15 minutes. Please note that any time missed is deducted from your overall treatment time.

• After 15 minutes, your session is subject to automatic cancellation and associated fees.

• Above all, communication is key. Please text or call and leave a voicemail at (910) 526-0448.

• If you are experiencing symptoms of respiratory illness (coughing, phlegm or mucus) I kindly ask that you reschedule for the health and safety of myself and other clients.

• If you are experiencing an active cold sore or herpetic breakout, you cannot receive any facial treatment and must reschedule until after the lesion is fully healed. If a lesion of this type is discovered at your session, I will ask you to reschedule.

• If you are determined to be carrying or potentially carrying a communicable disease or infection at the time of your appointment, you will be rescheduled

• 48 hours notice is required for any rescheduling or cancellation. After this period, penalties will apply (outlined below).

• You may reschedule your appointment yourself anytime before this cutoff through your confirmation or reminder email.

• Appointments can be rescheduled once. After this, the appointment will be cancelled and any funds used to secure it will be forfeited.

In the event of cancellation or rescheduling with less than 48 hours notice, penalties are as follows:

• Prebooked, unpaid sessions: 50% of appointment total

• Prepaid Online Bookings: Prepayment is forfeited, new payment required to reschedule

• Membership or Packaged Appointments: Session forfeited

• No Call, No Show : 50% of appointment total, excused from future booking.

• Payment for services are due at the time of booking online. A current, major credit or debit card must be kept on file for all clients.

• In the case of Pre-booking a future service in person with the provider, prepayment is not collected. If this pre-booked appointment is cancelled, a new online booking with full payment will be required.

• As a Licensed Skincare Professional, I carry responsibility to offer, recommend, perform services and sell products with safety, ethics and legal scope of practice at top of mind. I reserve the right to refuse service for any of the following reasons:

  • Client is not a candidate for any treatment or the treatment they are requesting

  • Client does not maintain the recommended schedule of treatments

  • Client makes product, treatment or lifestyle decisions in direct contradiction of the recommendations of the provider

*not an exhaustive list

Refunds will not be processed for services performed.

• In the case of skin reactions or excess discomfort after a treatment, please contact the business as soon as possible at 910-526-0448 or via email at hello@estheticsbyrw.com for assistance.

Refunds will not be processed for any products purchased.

• In the case of skin reactions or discomfort to newly introduced products, an exchange for similar product may be offered within 14 days of original purchase.